🗑️ Data Deletion Policy
RkiveAI España S.L.
Effective Date: June 5, 2025
🎯 1. Purpose & Scope
This Data Deletion Policy explains how RkiveAI España S.L. (“RkiveAI,” “we,” “us,” or “our”) handles requests to delete personal data, uploaded media, AI-generated outputs, and other service-related information.
📌 Covered Data:
- 👤 Account Information (name, email, billing details)
- 📁 User-Generated Content (documents, images, files)
- 🤖 AI-Generated Outputs (transcriptions, summaries)
- 📊 Service Metadata (logs, session data, analytics)
🚫 Excluded from Deletion:
- 📑 Mandatory Retention Data (billing, tax docs, fraud-prevention logs).
- 📈 Anonymized/Aggregated Data (non-identifiable, used for analytics).
✅ 2. Your Rights Under GDPR (and Spanish Law)
Under GDPR (Articles 17–19) and Spanish LOPDGDD, you can request deletion when:
- Data is no longer needed.
- You withdraw consent.
- Processing was unlawful.
- Deletion is required by law.
We’ll also notify third parties where applicable.
📬 3. How to Submit a Deletion Request
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Contact Us:
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Provide:
- Full name & associated email.
- Clear statement of what to delete.
- (Optional) Datasets, projects, or date ranges for faster processing.
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Verification:
- We’ll confirm identity via email or request ID.
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Acknowledgment:
- Response within 5 business days with estimated timeline.
⏳ 4. Processing Timeline & Exceptions
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🕒 Standard: Completed within 30 days (may extend to 90 days for complex cases).
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🚨 Exceptions:
- 📑 Billing/Tax Records (retained up to 10 years).
- 🛡️ Security Logs (kept 5 years).
- ⚖️ Legal Holds (delayed if litigation/audit active).
- 💾 Backups (data removed in next secure wipe cycle, up to 6 months).
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✅ Confirmation: You’ll get an email once deletion is complete.
🗑️ 5. What Happens When Data Is Deleted
- 🗝️ Account disabled & tokens revoked.
- 🧹 Uploaded files & AI outputs deleted (except mandatory retention).
- 🔥 Data wiped from live systems; backups cleared at next cycle.
- ✉️ Support tickets & chats deleted unless needed for disputes.
🔗 6. Third-Party Data Erasure Requests
- 📣 We notify subprocessors and partners (e.g., payment processors, analytics).
- ⚠️ Some third parties may retain data under their policies—we’ll inform you if so.
📢 7. Appeals & Escalation
📌 8. Additional Considerations
- 🔄 Re-Registration: New account starts fresh—old data isn’t recoverable.
- 📦 Data Portability: Request export before deletion.
- ⚠️ Service Impact: Historical features (AI training, saved templates) will stop working after deletion.
🔄 9. Changes to This Policy
- 🆕 Updated policies will show a new Effective Date.
- 📣 Material changes notified 30 days prior via email or in-app.
By using RkiveAI and submitting any data deletion request, you agree to this policy.
