Privacy Policy
RkiveAI Privacy Policy
Effective Date: 1st of February of 2025
1. Introduction
RkiveAI ("Company," "we," "our," "us") is committed to protecting your privacy while ensuring that we can provide, improve, and optimize our services. This Privacy Policy outlines how we collect, use, store, and protect your data. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect different types of information to enhance our services, including but not limited to:
2.1 Personal Information
- Name, email, billing details, invoices
- Social media authentication and connected account information
- Account preferences and user settings
2.2 User-Generated Content
- Images, videos, and other media uploaded to our platform
- User editing preferences, workflow history, and AI-generated outputs
2.3 Automatically Collected Information
- IP addresses, browser type, device identifiers, and operating system data
- Interaction tracking, usage logs, and engagement metrics
- Cookies and other tracking technologies used for analytics and security
3. How We Collect Data
We collect data through:
- User input during registration, settings configuration, and content uploads
- Automated tracking technologies, including cookies, logs, and session monitoring
- Service analytics and fraud prevention tools
4. How We Use Your Data
Your data is used to:
- Provide and enhance AI-driven content automation services
- Secure user accounts and prevent fraudulent activities
- Improve service functionality, user experience, and operational performance
- Ensure compliance with legal and regulatory requirements
- Conduct internal research and business intelligence activities
We may also use anonymized, aggregated information for analytical and business improvement purposes.
5. Data Sharing and Security Measures
- We do not currently sell or trade personal data to third parties
- Data is securely stored in AWS Frankfurt (eu-central-1) with industry-standard encryption
- We limit internal data access to authorized personnel under strict security policies
6. Data Retention Policy
We retain user data as follows:
- User Personal Data: Stored as long as necessary to provide services or comply with legal obligations
- Billing & Transaction Records: Retained as required by applicable financial and tax laws
- Security & Fraud Prevention Logs: Retained indefinitely to protect platform integrity
- Other Service Data: Retained in compliance with internal policies and operational needs
Even after account deletion, some data may persist in secure backups and logs for compliance and security purposes.
7. Limitation of Liability and User Rights
Users acknowledge and agree that:
- RkiveAI is not responsible for user-generated content or third-party claims
- AI-generated content is provided "as is" with no guarantees
- Users may request access, correction, or deletion of personal data
- Certain features may be limited if users restrict data processing
Users may contact the Spanish Data Protection Agency (AEPD) for regulatory concerns but agree to first notify us at legal@rkiveai.com for dispute resolution.
8. Contact Information
For privacy-related inquiries, contact our Data Protection Officer (DPO):
Alberto Luengo Martin
Email: legal@rkiveai.com
Address: Paseo de la Castellana 91, Madrid, Spain
