🍪 Cookie Policy
RkiveAI España S.L.
Effective Date: July 17, 2025
📖 1. Introduction
This Cookie Policy explains how RkiveAI España S.L. (“RkiveAI,” “we,” “us,” or “our”) uses cookies and similar tracking technologies (collectively, “Cookies”) on our websites, applications, and other online services (collectively, the “Services”). It describes:
- 🍪 What Cookies are, and why we use them
- 📊 The types of Cookies we employ and their purposes
- ⚙️ How you can manage, customize, or withdraw consent
- 📞 Where to go for more information or raise questions
By continuing to access or use our Services, you consent to our placement of Cookies in accordance with this policy. If you do not agree to the use of non-essential Cookies, you can adjust your preferences as outlined in Section 4.
🔍 2. What Are Cookies & Similar Technologies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website or use an app. They typically contain:
- 🆔 A unique identifier (an alphanumeric string)
- 🌐 The name of the domain that placed the Cookie
- ⏳ A “lifetime”—i.e., how long the Cookie will remain on your device
In addition to traditional Cookies, we may use:
- 💾 Local Storage / Session Storage: Browser-based storage mechanisms to hold small amounts of data.
- 📸 Web Beacons/Pixels (Tracking Pixels): Tiny invisible images or code snippets embedded in pages or emails to track views or actions.
- 🖐️ Fingerprinting (minimal use): Collecting certain device/browser attributes (e.g., screen resolution, browser version, fonts) to help detect fraud or misuse.
All of these methods are governed by the same principles: we only collect or store data necessary to provide, secure, and improve our Services.
🗂️ 3. Types of Cookies We Use
| Category | Purpose | Retention | Legal Basis |
|---|
| Essential Cookies | - Enable core functionality (e.g., user authentication, load balancing, CSRF protection).
- Ensure secure log-in sessions and remember your cookie-consent preference. | Session or up to 12 months | Legitimate Interest (to operate the Service) |
| Analytics Cookies | - Collect anonymized usage data (e.g., page visits, feature usage, error logs).
- Help us understand how users interact so we can optimize performance and UX. | 14 months (Google Analytics default) or similar | Legitimate Interest (service improvement) |
| Preference Cookies | - Remember language, region, display settings, and other personalization choices.
- Keep your preferences across visits. | 1 year (or as specified) | Legitimate Interest (improve UX) |
| Marketing Cookies | - Track browsing habits across sites to deliver relevant advertisements.
- Measure ad campaign effectiveness and retargeting. | 6 months – 2 years (depending on provider) | Consent (user opt-in required) |
Below is further detail on each category:
🔑 3.1 Essential (Strictly Necessary) Cookies
- Purpose:
- Authenticate you when you log in (session IDs).
- Prevent Cross-Site Request Forgery (CSRF) attacks.
- Remember your cookie-consent choices so we do not repeatedly prompt you.
- Enable load-balancing across servers for reliability.
- Examples:
rkiveai_session (session identifier)csrftoken (CSRF protection)cookie_consent (stores your “Accept/Reject” choice)
- Retention: Typically cleared when your browser session ends, though some (e.g.,
cookie_consent) persist up to 12 months.
- Legal Basis: These are strictly necessary to provide the Service. We place them under our legitimate interest to operate and secure the platform.
📊 3.2 Analytics Cookies
- Purpose:
- Measure website and feature usage (e.g., which pages are most visited, error rates, load times).
- Generate aggregated reports on user behavior (no personal identification).
- Identify and troubleshoot performance bottlenecks.
- Examples (third-party):
- Google Analytics:
_ga, _gid, _gat
- Mixpanel:
mp_XXXXXXXXX
- Sentry (error-tracking):
__sentry_session, __sentry_user
- Retention: Typically 14 months (Google Analytics default). Other providers may vary between 6–24 months.
- Legal Basis: We rely on legitimate interest to improve and optimize our Services. You may opt out of Analytics Cookies (see Section 4).
🎨 3.3 Preference (Functional) Cookies
- Purpose:
- Remember display language or region.
- Store “dark mode” or other UI preferences.
- Keep track of feature toggles (e.g., “show advanced features”).
- Examples:
rkiveai_language (stores your selected language)theme_preference (light/dark mode)
- Retention: 1 year or similar, depending on the preference.
- Legal Basis: Legitimate interest in delivering a personalized experience.
📢 3.4 Marketing (Advertising) Cookies
- Purpose:
- Deliver tailored advertisements based on your visits (retargeting).
- Measure ad performance and conversion rates (e.g., “Which ad led to sign-up?”).
- Limit frequency of ad impressions.
- Examples (third-party):
- Facebook Pixel:
_fbp, _fbc
- Google Ads:
IDE, ANID, NID
- LinkedIn Ads:
li_sugr, li_audit
- Retention: Typically between 6 months and 2 years, depending on the provider.
- Legal Basis: Consent must be obtained before setting marketing cookies. If you refuse or withdraw consent, we will not place these cookies.
⚙️ 4. How We Obtain & Manage Your Consent
🪧 4.1 Cookie Banner & Consent Prompt
When you first visit our Services, you will see a cookie banner that:
- Briefly explains the categories of Cookies we use.
- Provides buttons to “Accept All,” “Reject Non-Essential,” or “Customize Preferences.”
- Links to this full Cookie Policy for more details.
If you click “Accept All,” we set both essential and non-essential Cookies (Analytics, Preference, Marketing).
If you click “Reject Non-Essential,” only essential Cookies will be placed; all non-essential categories are blocked.
If you click “Customize Preferences,” you can toggle categories on/off (except essential, which cannot be disabled).
🔄 4.2 Changing Your Cookie Preferences
You can modify or withdraw consent at any time by:
- Clicking the “Cookie Settings” link in the footer of our website or via your account’s privacy settings.
- Revisiting the cookie banner (we periodically re-prompt if there’s an update to this policy).
- Clearing cookies in your browser (often found under Settings → Privacy & Security → Cookies).
🔗 How to Block Cookies via Your Browser
Most browsers allow you to:
- See what Cookies are stored on your device.
- Block third-party Cookies entirely.
- Block all Cookies (though this may break site functionality).
- Delete specific Cookies.
Below are quick links to official instructions for popular browsers:
- Chrome: Settings → Privacy & security → Cookies and other site data
- Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Safari (macOS): Preferences → Privacy → Manage Website Data
- Edge: Settings → Site permissions → Cookies and site data
If you block all Cookies, you may not be able to log in or use essential features.
👥 5. Details on Specific Third-Party Cookies
| Provider | Cookie Name(s) | Purpose | Retention |
|---|
| Google Analytics | _ga, _gid, _gat | Track website visits, user behavior, page performance. | 14 months |
| Mixpanel | mp_XXXXXXXXX | In-app analytics, feature usage metrics. | 18 months |
| Sentry | __sentry_session, __sentry_user | Error monitoring, crash reports. | Session / 1 year |
| Facebook Pixel | _fbp, _fbc | Measure Facebook ad conversions, retargeting. | 90 days / 2 years |
| Google Ads | IDE, ANID, NID | Ad personalization, conversion tracking. | 6 months – 2 years |
| LinkedIn Ads | li_sugr, li_audit | Track LinkedIn ad clicks and conversions. | 1 year |
Note: Third-party Cookies are set by external domains. We do not control how those third parties use or store data. To opt out of specific providers:
📆 6. How We Use Cookie Data
- 🔐 Enhance Security & Prevent Fraud: Use session Cookies and fingerprinting to detect suspicious log-ins and protect your account.
- 🎨 Personalize & Improve User Experience: Remember language, theme, and other preferences. Prioritize features based on aggregated usage.
- 📊 Analytics & Performance Tuning: Identify pages or features with high error rates, measuring load times to optimize infrastructure.
- 📢 Marketing & Advertising: Serve you relevant ads (if you’ve consented) and measure conversion rates for our campaigns.
- 📜 Regulatory Compliance: Maintain minimal logs (essential Cookies) to defend against abuse and comply with legal obligations (e.g., GDPR breach investigations).
🗃️ 7. Retention Periods & Data Minimization
- Essential Cookies: Cleared at session end—some (like
cookie_consent) persist up to 12 months.
- Analytics Cookies: Typically 14 months (per Google Analytics default). We do not store any personally identifiable information in these Cookies.
- Preference Cookies: Retained for 1 year to preserve your settings; auto-renewed if you revisit the site.
- Marketing Cookies: Retention varies by provider (6 months – 2 years). Once cookies expire or you withdraw consent, they will be deleted.
- Anonymization: Analytics data is aggregated and anonymized before long-term storage. We retain only the minimal data necessary for legitimate business purposes (e.g., improving our Service).
🔄 8. Changes to This Cookie Policy
We may update this Cookie Policy whenever there are changes in technologies, laws, or our Services. When we do:
- 🆕 We will post the revised policy on our website with a new “Effective Date” at the top.
- 📣 If material changes affect how we use cookies (e.g., adding a new marketing partner), we will notify you via an in-platform banner or email at least 30 days before implementing the changes.
Your continued use of the Services after that Effective Date constitutes acceptance of the updated Cookie Policy. If you do not agree to any changes, you must withdraw consent or stop using the affected parts of the Service.
📞 9. How to Contact Us
If you have questions, requests, or concerns about this Cookie Policy, please reach out to:
Data Protection Officer
RkiveAI España S.L.
Paseo de la Castellana 91, Planta 4, Puerta 1. Madrid, Spain. 28046.
📧 Email: legal@rkiveai.com
🌐 https://www.aepd.es
We aim to respond to all inquiries within 5 business days. If you believe we have not adequately addressed your concerns, you may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es.
By continuing to use RkiveAI’s Services, you acknowledge that you have read and understood this Cookie Policy and consent to our placement and use of Cookies as described.
